Here are some examples of how the Hallmark Health Visiting Nurse Association and Hospice team puts patients and their families at the center of care.
“The care my husband received was exceptional. His nurse was so compassionate. She was gentle and was always upbeat, which definitely cheered him up. All the staff were a blessing. We were so lucky to have them.”
Josephine C. of Everett
“My husband and I would like to extend our deepest gratitude for the care that your hospice provided to our uncle. He received the very best of care from a competent staff. They all helped make his last days somehow bearable. He truly appreciated the attention they afforded to him.
His nurse was professional and competent, and was compassionate to not only our uncle, but also to me and my husband. We truly felt a bond with her, and we are grateful that she was involved in his care. She always anticipated his needs.
His social worker is uniquely gifted and extremely kind. She was there when we had our moments of self-doubt regarding whether we could do all that was needed for him. She helped us realize that we are human and our feelings were normal. It did my heart good to see her at our Uncle’s wake. She helped to support me and I told her that she was my rock.
Ray’s home health aide took very good care of him. He always looked and smelled so fresh and clean when she completed her work; she is a hard working woman.
Your chaplain brought him communion and was always there to talk with him and listen to him. She gave him the opening to say what was on his mind.
All the staff we dealt with, whether in person or on the telephone, were so kind and compassionate and always willing to spend as much time as needed to help. We were very impressed by the humanity of your entire staff.”
Judith R. of Medford
“The team who cared for me was exceptional. My nurse explained everything to me in easy to understand language and was always encouraging. All your staff was professional and thoughtful. They are tops!”
Ellen S. of Saugus
“My therapist spent a great deal of time with me explaining my exercise program. I was so discouraged after my knee surgery, but she was always upbeat and positive. Her knowledge and patience were exceptional.”
John C. of Malden
“I had another agency a few years ago and my experience was just okay. Hallmark Health VNA was exceptional. My nurse took time to explain things to me at each visit. My therapist pushed me to give 110% all the time. I would never have another agency take care of me or my family. You have a great team!”
Donna S. of Melrose
“My husband and I were so nervous when we took home our baby. He was premature and needed special nursing care. The visiting nurse eased our concerns and helped us feel more confident caring for him. With her help, he is now thrieving and doing great. Thank you.”
Teresa P. of Revere