Commonly Asked Questions

How will I benefit from the Lifeline Personal Response Service?
Hallmark Health Lifeline offers you and your loved ones peace of mind, independence, early intervention, and reassurance.

My independence is very important to me. Would I be giving that up by subscribing to Lifeline?
No. In fact, a recent clinical study showed that Lifeline users were 10 times less likely to need a long-term care facility, such as a nursing home, than people who did not use the Lifeline service.

Lifeline actually helps you preserve your independence by giving you the confidence to continue to live where you want to—in your home. You are always in complete control.

You simply press your Personal Help Button when you need assistance. You tell us who you want us to call if you need help.

I don’t have any health problems and are fine on my own. Why would I want Lifeline?
Lifeline is like insurance. You may never need it, but if you do you will be glad you have it. It is reassuring to know that if you have a sudden illness or injury, help will be on the way in a matter of minutes even if you cannot move or speak.

I already have all the help I need. My neighbors and family check in with me every day.
Between their visits or calls, you are left unprotected. You could fall and be unable to get help for more than 24 hours. A study published by the New England Journal of Medicine reported that people found within one hour of a fall are five times more likely to survive than those who remain helpless for over 72 hours.

Is there a lot of equipment involved?
No. There are only two pieces of equipment: your Personal Help Button worn as a pendant or wristband, and the communicator.

Do I have to be in the same room as the communicator?
No. You can be in another room, on a different floor, or in your yard—your signal will still be received. The Personal help Button is completely waterproof, so you can wear it in the shower or bath where many falls occur.